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Support and Contact

Get help and contact the Arkangel AI team

by Arkangel AI Team•2 min read

We're here to help you get the most out of the Arkangel AI API.

Support Channels

Email

For general inquiries and technical support:

support@arkangelai.com

Typical response time: 24-48 business hours

Premium Support

Enterprise plan customers have access to:

  • 24/7 priority support
  • Dedicated account manager
  • Direct Slack channel

Frequently Asked Questions

Authentication

How do I get my API key?

  1. Log in to your account at arkangelai.com
  2. Go to Settings > API
  3. Click "Generate New Key"

Can I have multiple API keys?

Yes, you can create multiple keys for different environments (development, production, etc.).

Limits and Billing

What happens if I exceed my limits?

Requests exceeding your limit will receive a 429 error. You can:

  • Wait for the limit to reset
  • Upgrade your plan for more capacity

How are tokens calculated?

Tokens are calculated based on input and output text. One token is approximately 4 characters in English.

Data and Privacy

Is my data secure?

Yes, we implement:

  • TLS encryption in transit
  • AES encryption at rest
  • Industry-standard security practices

Important note: Arkangel AI is an experimental technology demonstrator. User inputs on self-serve plans are not covered by HIPAA; HIPAA compliance and a BAA are available on Enterprise plans. Please review our Terms of Use and Privacy Policy for complete details on data handling.

Do you retain my conversations?

Conversations are stored securely to enable history and tracking. You can delete them at any time via API or from your dashboard.

Technical

Do you support WebSockets?

We currently use Server-Sent Events (SSE) for streaming. WebSockets is on our roadmap.

Are there official SDKs?

We're developing SDKs for:

  • JavaScript/TypeScript (available)
  • Python (coming soon)
  • Go (coming soon)
  • Java (coming soon)

Reporting Issues

Information to Include

When reporting an issue, include:

  1. Request ID - Available in the X-Request-Id header
  2. Timestamp - Exact date and time of the issue
  3. Endpoint - URL of the affected endpoint
  4. Error code - Message and code received
  5. Steps to reproduce - How to replicate the issue

Example Report

Subject: Error 500 on /v1/chat

Request ID: req_abc123xyz
Timestamp: 2026-01-19T10:30:00Z
Endpoint: POST /v1/chat

Description:
When sending a message with an attached file, I receive error 500.

Steps to reproduce:
1. Upload 5MB PDF file
2. Send message referencing the file_id
3. Error 500 in response

Example code:
[include code snippet]

Additional Resources

Documentation

Community

  • Technical blog with tutorials
  • Monthly newsletter with updates
  • Training webinars

Feedback

Your feedback helps us improve. Share your suggestions:

  • Desired new features
  • Documentation improvements
  • Integration experiences

Send your feedback to: feedback@arkangelai.com

Support Hours

Tier Hours
Free Mon-Fri, 9:00-18:00 (UTC-5)
Professional Mon-Fri, 8:00-20:00 (UTC-5)
Enterprise 24/7

Thank you for using Arkangel AI. We're committed to providing you with the best possible service.