Frequently Asked Questions

Arkangel AI is a healthcare AI platform that combines cited medical search with AI-assisted chart review. It helps clinicians, hospitals, payers and life-science teams find evidence and potential documentation, coding and quality findings, each linked to its source for human validation. It is not affiliated with arkangel.io or arkangel.store.

It depends on the job: evidence lookup, documentation or chart review. For clinical questions, choose a tool that cites studies and guidelines you can check, protects patient data and keeps the clinician in control. Arkangel AI answers with traceable citations, is ISO 27001:2022 certified and offers HIPAA compliance and a BAA on Enterprise plans.

Yes. Several AI assistants are built for clinicians and, unlike general chatbots, answer from medical literature with citations. Arkangel AI is one of them: ask clinical questions in plain English, Spanish, Portuguese or French and review the cited studies and guidelines before applying an answer. It does not replace clinical judgment.

A general chatbot can help, but it can make mistakes or invent references and is not designed for patient data. For clinical use, choose a tool that shows the source of each answer, has security controls such as ISO 27001 certification and leaves validation to the professional. Always check the original evidence.

Yes. There are AI tools for evidence search, documentation, imaging and audit. Arkangel AI covers cited medical search, chart review, ICD-10 coding support and clinical quality, plus solutions for pharmaceutical companies in Latin America. Each answer or finding links to its source so a professional can validate it.

No. AI speeds up finding information and reviewing documents, but the clinical examination, the patient’s context and the decision remain human. Arkangel AI is designed as a copilot: every answer and finding links to its source and is validated by the professional who uses it.

Arkangel AI retrieves information from medical journals, clinical guidelines, and other trusted databases, then presents answers with source links. Source availability and refresh timing vary by publisher. Benchmark results measure performance on a test dataset; they do not guarantee clinical accuracy or replace professional judgment.

Arkangel AI is designed to simplify the search process for healthcare providers by curating relevant, localized content for Spanish-speaking users. Unlike general search engines, Arkangel AI filters content to ensure it's clinically relevant, and sources materials from trusted medical journals and databases.

Arkangel AI is designed to support, not replace, clinical judgment. Its answers include sources that healthcare professionals should review for relevance and currency. Performance on standardized question sets does not establish reliability for every patient, specialty, or clinical setting.

Arkangel AI provides access to clinical guidelines, medical studies, treatment protocols, and the latest research findings from reputable sources, supporting a wide range of medical inquiries from general practice to specialized fields.

Arkangel AI offers a free plan with search limits measured over rolling windows of 4 hours, 7 days, and 30 days. Paid plans provide higher usage allowances and additional features.

Simply sign up on our website or start a chat on WhatsApp to use Arkangel AI. Once signed up, you can enter medical questions directly into the search bar, and our AI will return relevant results from trusted sources.

Yes. Arkangel AI works in the browser on phones, tablets and computers, and you can also use it on WhatsApp. There is no separate app to download.

Arkangel AI retrieves source content when it is available from publishers and databases. Coverage and refresh timing vary by source, so users should check each citation’s publication date and current guidance before relying on it.

Some medical sources, such as ScienceDirect, may require a reCAPTCHA before granting access to the content. If a link appears to be broken, try refreshing the page and completing the captcha if prompted. You can also try opening the link in a new tab, using a different browser, or switching networks. If the issue persists, please contact us for further assistance.

We prioritize user privacy and data security. Arkangel AI is ISO 27001:2022 certified, applies 70+ security controls with penetration testing and continuous monitoring via Vanta, and offers HIPAA compliance and a BAA on Enterprise plans. Avoid entering patient-identifying information in your questions. Details are in our Trust Center at compliance.arkangel.ai.

We value user feedback and continuously work to improve Arkangel AI. Please contact us through the support section of our app or email our team directly to share feedback or report any issues.

Arkangel AI was founded in 2021 in Bogotá, Colombia, by Laura Velásquez and José Zea. The company began with early disease detection: image-based AI models for chest X-rays and a no-code AutoML platform for healthcare. Today it focuses on cited medical search and chart review for clinicians, hospitals, payers and life-science teams.

We evaluate models on standardized question sets and review product behavior regularly. Those evaluations describe performance in defined test conditions; they do not establish clinical-grade reliability. We share approved validation materials when available, and healthcare professionals should verify answers against cited sources and local guidance.

Arkangel AI does not specialize in a single field; it's designed to be versatile across general practice and specialized disciplines. Our broad database caters to questions in various medical domains, making it a go-to tool for clinicians in diverse areas of healthcare.

Arkangel AI is available for healthcare professionals who speak Spanish, French, Portuguese and English. It is used by healthcare teams in Latin America and the United States, and is available in the EU under specific conditions with an Enterprise license (contact us). We continue to explore expansion opportunities to serve more healthcare communities worldwide.

Arkangel AI is available on the web and on WhatsApp. There is no iOS or Android app to install: open it in any browser or message the Arkangel AI agent on WhatsApp.

For healthcare professionals who want to look up guidelines, summarize a document or prepare for a consultation from their phone, with cited sources they can review.